Your Frequently Asked Questions

Got some skincare questions for us? Lost an order, or would love to be a Stockist for Oh K!. Check out our F.A.Q'S below, or alternatively, contact our team directly here!

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Where do you ship to?

Hey, we're new here, so currently we only ship to the UK & US/b>. Orders are estimated to take up 3-6 working days.
Last call for orders to be dispatched same day is 12pm. Orders made after this time will be dispatched the next day.
Sign up here to be the first to know when when we ship internationally.

What is your refund policy?

Here at Oh K! we hope all of our products bring happiness every day! However, if you do find that your mask has arrived damaged or incorrect, please contact us directly here. Once this has been processed by our team, we will send you a return sticker to post the item straight back to us.
Please note, we do not do refunds for change of minds, or gift receipts.

Are your products tested on animals?

You can buy all our products with confidence knowing that nothing we release on the market has been tested on animals. In fact, we have the manufacturer sign a declaration saying they have no tested their products on animals. Yay!

Are your products Vegan?

If you wish to have a browse of our Vegan range, visit the shop here.

How do I get perfect skin?

If you're looking to achieve the appearance of perfect skin, our Charcoal sheet face mask is our favorite as it detoxes and exfoliates. All you have to do is let the sheet sit on your face for 15-20 minutes and relax.
Alternatively, when finishing the use of any of our masks use a moisturiser to create a barrier on the skin to protect it from environmental damage and keep the skin feeling extra hydrated.

How to get rid of dry lips?

Winter cold getting you down? Try our Cherry lip patch, which instantly leaves lips feeling hydrated and looking plump. The targeted mask is filled with variety of natural extracts, including wild cherry, lavender, and violet, which all work hard to bring moisture back to dry lips.

Can't find what you need? Contact us here - we would love to hear from you!